Nutrition

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Natural Healthology, LLC

Natural Healthology, LLC

Contact us by phone

Contact us via email

We work incredibly hard to respond to all emails within a 12 hour period. E-mails are answered in the order they are received during our normal business hours of M-F 9am - 6pm EST. E-mails sent after 6pm and on the weekends will not be replied to until the next business day.

  • For USA inquiries regarding products, orders, shipping, account and log-in information: customerservice@naturalhealthology.com
  • For general wellness questions about the Reversing Diabetes, Naturally System and how it works: wellnesssupport@naturalhealthology.com
  • Note: Please do not send medical questions to this email as we cannot offer medical advice or consultation. Please consult your physician with specific health concerns.
  • For business, partnership, promotional or marketing opportunities: bizdev@naturalhealthology.com
  • Corporate Headquarters Mailing Address:

    Natural Healthology, LLC

    10612-D Providence Rd.
    Charlotte, NC 28277

Your satisfaction is important to us!

If, for any reason, you are not 100% satisfied with your selection, please return it within 30 days. We will refund the purchase price. Original shipping and handling fees are non-refundable. We’ll pay the return shipping cost if the return is a result of our error. Please allow 2-3 weeks to receive your refund.
Note: Sample packs and books are non-refundable.
By clicking on the “Submit Order” button on the Shopping Cart Credit Card page, you are agreeing to the terms of our return policy.

How to Return Your Item:

  1. You MUST call our Customer Service Department at 1-800-404-8171, Monday to Friday, 9:00AM to 6:00PM EST, for a Return Merchandise Authorization (RMA) number.
  2. Write the Return Material Authorization Number on the outside of the package below the return address, Below is an example:
  3. Natural Healthology Returns
  4. 10612-D Providence Rd.
  5. Charlotte, NC 28277
  6. RMA # 123456

IMPORTANT:

Returns without an RMA number marked on the return package will not be processed. We are not responsible for product sent back without authorization.

  1. Please include packing slip or a note including your original order number, name, address, and phone number.
  2. Use the original packaging (if possible) and completely remove or cover the original shipping label.
  3. Seal the package securely with tape. Print our return address clearly on the outside of your package.

Please ship all returns to:
Natural Healthology Returns
10612-D Providence Rd.
Charlotte, NC 28277

  1. Send your return package back using the shipper of your choice. Keep your shipping receipt until the credit for your return appears on your credit card statement. Purchases will be credited to the account used to make the purchase.
  2. Allow 2-3 weeks.
  3. It takes approximately 2-3 weeks for us to receive and process your return. We’ll credit or refund the value of the item and any taxes you were charged (excluding delivery charges). Adjustments to credit cards should appear within two billing cycles.

If you have any questions about returns or need additional help please do not hesitate to call our Customer Service Department at 800-555-1212.

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